What is Personal Information?

When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.

What type of Personal Information does Jonathan Level Property Agent collect and hold about me?

Rental Platform may collect any of the following information about you if you are a current or prospective vendor, purchaser or landlord of real estate or if you visit our website or make an enquiry with us via another method:

• contact details (including, name, address, telephone number and email address);
• driver’s license number;
• current property ownership and title details;
• desired property ownership details; and
• details of properties sold or acquired by you

If you are a current or prospective tenant for a rental property, Rental Platform may collect the following additional information from you:

• contact details (including, name, address, telephone number and email address);
• driver’s license number;
• employment details such as your employment status, employer, salary, length of employment;
• other sources of income; and
• personal and financial referees whom we may contact about your application.

Sometimes Rental Platform may also need to ask you for other forms of Personal Information to enable us to provide services to you.

How does Rental Platform collect Personal Information about me?

Rental Platform collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website and during conversations between you and our representatives;

Rental Platform may collect information about you from the following third party sources:

• various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office or other property databases;
• credit reporting bodies, law enforcement agencies and other government entities; and
• referrals and recommendations from existing clients of Rental Platform.

As part of its due diligence process prior to entering into lease or rental agreements with you, Rental Platform may disclose your information to authorised credit-checking agencies.

What happens if we can’t collect your Personal Information?

If you do not provide us with the Personal Information described above, some or all of the following may happen:

• we may not be able to provide our services to you, either to the same standard or at all;
• we may not be able to provide you with information about services that you may want, including information about new properties that are available for lease or purchase; or
• we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

Why does Rental Platform collect, hold, use and disclose your Personal Information?

Rental Platform collects this information for a range of purposes including:

• enable Rental Platform to provide you with the services and/or products you may require;
• to comply with local, state and federal legislation or regulations, including with respect to real estate property sales, rental and administration;
• to enable Rental Platform and its third party partner businesses to assist you with related or ancillary services, as required;
• for our internal administrative, marketing, planning, product development and research requirements
• to update Rental Platform’s records and keep your contact details up to date;
• to deal with your queries or customer service issues promptly, whether by email, telephone or mail;
• to keep you up-to-date with services we think would be of particular interest to you;
• to conduct relevant business processing functions; and
• to process and respond to any complaint made by you.

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

How does Rental Platform use the Personal Information held about me?

Any Personal Information about you that Rental Platform collects and records will only be used or disclosed by Rental Platform for the purpose of:

• compliance with obligations under real-estate regulations and laws applicable for all states in Australia;
• Helping Rental Platform efficiently and effectively deliver and improve on products and services;
• any other purpose if you would reasonably expect Rental Platform to use or disclose that Personal Information for that other purpose and that other purpose is related to the purpose for which the information is collected;
• to provide you with access to protected areas of our website and to assess the performance of our website and to improve the operation of our website;
• to conduct business processing functions including sharing Personal Information within Rental Platform and with its contractors, service providers or other third parties; and
• for Rental Platform’s administrative, planning, product or service development, quality control and research purposes; and
• complying with any other relevant laws or regulations.

Rental Platform may also use or disclose the information it collects for any other purpose specified to you at the time of collection.

If Rental Platform wishes to use or disclose any of your Personal Information in any other ways than described above, Rental Platform will not do so unless it:

• has your express consent to do so;
• has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
• has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law.

What about direct marketing?

We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:

• offering to provide you with products or services provided by Rental Platform and third party business partners; or
• sending you news and other information about Rental Platform’s activities and general promotional material which Rental Platform believes may be of interest to you.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). When Rental Platform does this, Rental Platform will provide you with an express opportunity to decline receiving any further communication from Rental Platform of this type via an opt-out mechanism. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may at any time request not to receive direct marketing from Rental Platform by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

The Rental Platform website

Rental Platform’s privacy policy also applies to our website at www.showmysite.com.au/rental

When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services and create a better online experience for you. Our cookies do not collect Personal Information, although they do identify your browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any Personal Information or other information, which you transmit to us online, is transmitted at your own risk.

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Can I be anonymous when I deal with Rental Platform?

To some extent you can preserve your anonymity when you deal with Rental Platform. You can browse our website without providing any Personal Information, you can access our real-estate advertising in various publications and you can generally attend auctions without providing personal details if you do not intend to bid.

However, when you enter into transactions with Rental Platform (including Rental Platform franchisees) that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide Rental Platform with Personal Information so as to identify you.

 

 

What happens if I want to access or correct the Personal Information held about me?

You may request access to your Personal Information held by Rental Platform, at any time by contacting us (see details below). We will try to provide you with suitable means of accessing your Personal Information (for example, by mailing or emailing it to you), subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.

Rental Platform may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. Rental Platform will not charge for simply making the request and will not charge for making any corrections to your Personal Information.

There may be instances where Rental Platform cannot grant you access to the Personal Information we hold. For example, we may not be able to provide access to information in the following situations:

• where in Rental Platform’s opinion providing your access may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual;
• where your request for access is, in Rental Platform’s opinion, frivolous or vexatious; or
• where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorised by law.

If for any reason Rental Platform does not allow you to access your Personal Information, Rental Platform will provide you with reasons in writing for its decision.

If you believe that Personal Information Rental Platform holds about you is incorrect, incomplete or inaccurate, then you may request that we amend it. Rental Platform will consider if the information requires amendment. If Rental Platform does not agree that there are grounds for amendment, then Rental Platform will add a note to the Personal Information stating that you disagree with it.

How does Rental Platform keep my Personal Information secure?

Rental Platform will take reasonable steps to ensure information Rental Platform collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Rental Platform so as to prevent interference, misuse, loss, unauthorised access, modification or disclosure.

If the Personal Information is no longer needed for any purpose, Rental Platform will take reasonable steps to destroy or permanently de-identify the Personal Information.

Rental Platform endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.