For rent

Tenant Services

Find a place to call home.

As a tenant entrusted with renting property through Rental Platform, you can expect nothing less than our exceptional service in managing your tenancy affairs. We understand that this property will be your home, and our primary goal is to ensure a positive and fulfilling tenancy experience for you.

Our properties

SOUTHPORT

Welcome to your new sanctuary—a beautifully appointed duplex nestled in...Read More→

3   Beds
2   Baths
2  Cars
$730 per week$2,920 Bond

Southport

With views out over to Southport CBD, this property is...Read More→

1   Beds
1   Baths
1  Cars
$550 per week$2,200 Bond

ARUNDEL

From the moment you walk in, you will be taken...Read More→

4   Beds
2   Baths
2  Cars
$950 per week$3,800 Bond

ASHMORE

This open plan 3 bedroom villa is located within a...Read More→

3   Beds
1   Baths
1  Cars
$680 per week$2,720 Bond

Southport

Come and create new memories in this well presented 3...Read More→

3   Beds
1   Baths
2  Cars
Leased

SOUTHPORT

Step into the epitome of modern living with our stunning...Read More→

4   Beds
2   Baths
1  Cars
Leased

Labrador

This home offers all the privacy of a standalone house...Read More→

3   Beds
2   Baths
3  Cars
Leased

COOMBABAH

Discover your perfect retreat at 'Avalon' – a tranquil haven...Read More→

2   Beds
1   Baths
1  Cars
Leased

Mermaid Waters

This unfurnished studio unit is separate from the main house....Read More→

1   Beds
1   Baths
1  Cars
Leased

Woolloongabba

Experience the epitome of inner-city living in this gorgeous apartment...Read More→

2   Beds
2   Baths
1  Cars
Leased

 

Useful Tenant Information and Resources

Apply for a Property

To apply for the property you wish to call home, you will need to inspect the property to receive an inspection code to submit your tenancy application via 2apply. 

If a personal inspection is not possible, please contact our office to discuss your application options. 

All applicant details will be thoroughly screened using the information you provide. Your references will be contacted and your name may be referenced through tenancy and credit databases such as TICA. 

During the application screening process, you will receive sms updates of the progression of your tenancy application. 

Tenancy Application Approval
Upon acceptance of tenancy you will receive a copy of all tenancy paperwork via email for your review and Docusign to sign and secure your tenancy. Information wil be provided to you to make payment.

A holding deposit equivalent to 2 weeks rent is to be paid within 48 hours of acceptance. If you wish to withdraw your acceptance after paying your deposit and prior to signing the lease, you must notify our office in writing within 24 hours of receipt of payment to receive a full refund. Notice given outside this time frame may result in your holding deposit being forfeit to the property owner.

Paying Rent and Invoices

Rent Payment Methods: 

  1. Direct Credit directly into the trust account 
  2. Direct Debit via Consolepay – incurs fees  

Rental Platform does not accept cash.

Rent must always be paid ahead of the week and on time. Invoices for tenancy must be paid when due, as shown on the invoice provided. 

The rent arrears and overdue invoice process will take effect for missed payment. If for some reason rent or invoices will be paid late, please notify the office immediately. We value good communication, especially around these matters, for everyone’s peace of mind.

Rent Arrears Procedured

Rents are monitored regularly. In the event that rent falls in arrears, the following procedure applies;

Day 3-7. Friendly reminder notifications that rent payment has been overlooked and is overdue

From day 8. Issue tenant with RTA form 11 Notice to Remedy Breach for rent default

Form 11 expiry. Notify landlord and Issue RTA form 12 Notice to Leave for failure to remedy breach

Form 12 expiry:

  • If a tenant vacates as per the form 12, this will be treated as early termination of tenancy and a claim will be made for rent owed and compensation sought for rent until a new tenant signs a lease agreement or the lease ends, whichever shall occur first and costs incurred for cleaning/repairs to restore the property to ‘entry’ condition.
  • If a tenant does not vacate, a claim to QCAT will be made for failure to leave and a request for a warrant of possession made.
Routine Inspections

Thorough property inspections are carried out prior to a tenancy commencing, during tenancy at regular intervals and when a tenant vacates. Routine inspections culminate a walk through of the property’s interior and external areas to monitor the care taken by the tenant and identify routine and preventative maintenance and ensure the tenancy is being upheld as per the tenancy terms outlined in your general tenancy agreement.

Inspections are scheduled ahead of time. Landlords and tenants are notified no less than 7 days prior to the inspection date. Landlords are welcome to attend the appointed inspection and tenants will be advised if the property owner will be present.

Photos will be taken for the inspection report and are used for reporting purposes only.

If locks have been changed, keys should be provided to the office immediately as per your tenancy terms. (Please note that owner permission must be sought for all maintenance carried out at the property.)

Pets should be restrained during the inspection giving your inspection agent full access to the property.

Report Property Maintenance

At the commencement of tenancy, you will be asked to download the Console Tenant App. Maintenance is submitted via the Console Tenant App, giving an explanation of the fault and uploading photos and identifying model numbers of appliances.

Report Emergency Maintenance

For Emergency Maintenance – Call Rental Platform 0449 064 461 and then lodge your maintenance request through the Console Tenant App.

If Rental Platform contact can’t be reached and your maintenance is considered an ’emergency repair’, please contact the following contact.

Plumbing: Project Kris Plumbing – 0417631342

Electrical: Hooked up Electrical – 0411369886

SES: 132 500 (storm damage, rising flood water, fallen trees on buildings, damaged roof)

Please read below to determine if your repair is an emergency. If your situation is not listed as an emergency repair it is considered a routine repair.

Emergency repairs are:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
  • a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises
  • minimum housing standards – only effective once minimum housing standards apply to the property. Minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023 and commence for all remaining tenancies on 1 September 2024.
Giving Notice of Your Intention to Leave

To give notice of your intention to leave the premises on or after your lease ends, complete RTA Form 13  and submit it giving a minimum 2 weeks written notice to the office.

When your notice to leave is received at the office, your exit inspection will be scheduled. You are welcome to be present. The property will be checked against the entry condition report completed at tenancy start, with the exception of fair wear and tear. Evidence of any services and the keys are to be provided upon handover. 

Ending a Tenancy Early
In unforeseen circumstances where you need to vacate the property before your tenancy agreement expires, contact the office and we will guide you through the process for early termination.

Costs to compensate the owner for rent and re-letting fees may be incurred. Your usual vacate commitments apply to return the property in ‘entry’ condition.

Client and Customer Dispute Policy and Procedure
The real estate industry is based on good service and effective communication. Rental Platform acknowledges the responsibility and commitment to providing and maintaining a professional service standard through staff conduct and the services we offer. Client and customer feedback is important to us in providing a benchmark for how we are servicing you. At Rental Platform we not only want to maintain a professional standard in our work conduct and the services we provide but we will continuously strive to improve in these areas.

Dispute Resolution:

Speak to the staff member involved to give them the opportunity to address the matter if possible. If you are not happy with their response, you may contact their superior.

Contact Rental Platform’s Principal in writing and outline your concern and what outcome would you best see as a resolve and provide a return reply address.

The Principal will acknowledge receipt of your concern within 5 business days and may contact you within this time for further information. If your concern requires further investigation for an issue that you raise, you should receive a more comprehensive response within 14 days of the initial acknowledgement letter. Should you still not be satisfied with the outcome, you may contact RTA or Office of Fair Trading for further advice.

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General Enquiry

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