For rent
Tenant Services
Find a place to call home.
As a tenant entrusted with renting property through Rental Platform, you can expect nothing less than our exceptional service in managing your tenancy affairs. We understand that this property will be your home, and our primary goal is to ensure a positive and fulfilling tenancy experience for you.
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Useful Tenant Information and Resources
Apply for a Property
To apply for the property you wish to call home, you will need to inspect the property to receive an inspection code to submit your tenancy application via 2apply.Â
If a personal inspection is not possible, please contact our office to discuss your application options.Â
All applicant details will be thoroughly screened using the information you provide. Your references will be contacted and your name may be referenced through tenancy and credit databases such as TICA.Â
During the application screening process, you will receive sms updates of the progression of your tenancy application.Â
Tenancy Application Approval
A holding deposit equivalent to 2 weeks rent is to be paid within 48 hours of acceptance. If you wish to withdraw your acceptance after paying your deposit and prior to signing the lease, you must notify our office in writing within 24 hours of receipt of payment to receive a full refund. Notice given outside this time frame may result in your holding deposit being forfeit to the property owner.
Paying Rent and Invoices
Rent Payment Methods:Â
- Direct Credit directly into the trust account
- Direct Debit via Consolepay – incurs fees
Rental Platform does not accept cash.
Rent must always be paid ahead of the week and on time. Invoices for tenancy must be paid when due, as shown on the invoice provided.
The rent arrears and overdue invoice process will take effect for missed payment. If for some reason rent or invoices will be paid late, please notify the office immediately. We value good communication, especially around these matters, for everyone’s peace of mind.
Rent Arrears Procedures
Rents are monitored regularly. In the event that rent falls in arrears, the following procedure applies;
Day 3-7. Friendly reminder notifications that rent payment has been overlooked and is overdue
From day 8. Issue tenant with RTA form 11 Notice to Remedy Breach for rent default
Form 11 expiry. Notify landlord and Issue RTA form 12 Notice to Leave for failure to remedy breach
Routine Inspections
Thorough property inspections are carried out prior to a tenancy commencing, during tenancy at regular intervals and when a tenant vacates. Routine inspections culminate a walk through of the property’s interior and external areas to monitor the care taken by the tenant and identify routine and preventative maintenance and ensure the tenancy is being upheld as per the tenancy terms outlined in your general tenancy agreement.
Inspections are scheduled ahead of time. Landlords and tenants are notified no less than 7 days prior to the inspection date. Landlords are welcome to attend the appointed inspection and tenants will be advised if the property owner will be present.
Photos will be taken for the inspection report and are used for reporting purposes only.
If locks have been changed, keys should be provided to the office immediately as per your tenancy terms. (Please note that owner permission must be sought for all maintenance carried out at the property.)
Pets should be restrained during the inspection giving your inspection agent full access to the property.
Report Property Maintenance
At the commencement of tenancy, you will be asked to download the Console Tenant App. Maintenance is submitted via the Console Tenant App, giving an explanation of the fault and uploading photos and identifying model numbers of appliances.
Report Emergency Maintenance
For Emergency Maintenance – Call Rental Platform 0449 064 461 and then lodge your maintenance request through the Console Tenant App.
If Rental Platform contact can’t be reached and your maintenance is considered an ’emergency repair’, please refer to your General Tenancy Agreement for contractor details.
SES: 132 500 (storm damage, rising flood water, fallen trees on buildings, damaged roof)
Please read below to determine if your repair is an emergency. If your situation is not listed as an emergency repair it is considered a routine repair.
Emergency repairs are:
- a burst water service or a serious water service leak
- a blocked or broken toilet
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply
- a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
- a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)
- a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
- a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises
- minimum housing standards – only effective once minimum housing standards apply to the property. Minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023 and commence for all remaining tenancies on 1 September 2024.
Giving Notice of Your Intention to Leave
To give notice of your intention to leave the premises on or after your lease ends, complete RTAÂ Form 13.
When your notice to leave is received at the office, your exit inspection will be scheduled. You are welcome to be present. The property will be checked against the entry condition report completed at tenancy start, with the exception of fair wear and tear. Evidence of any services and the keys are to be provided upon handover.
Ending a Tenancy Early
In unforeseen circumstances where you need to vacate the property before your tenancy agreement expires, contact the office and we will guide you through the process for early termination.
Client and Customer Dispute Policy and Procedure
Dispute Resolution:
Speak to the staff member involved to give them the opportunity to address the matter if possible. If you are not happy with their response, you may contact their superior.
Contact Rental Platform’s Principal in writing and outline your concern and what outcome would you best see as a resolve and provide a return reply address.
The Principal will acknowledge receipt of your concern within 5 business days and may contact you within this time for further information. If your concern requires further investigation for an issue that you raise, you should receive a more comprehensive response within 14 days of the initial acknowledgement letter. Should you still not be satisfied with the outcome, you may contact RTA or Office of Fair Trading for further advice.
Whether you’re a property owner seeking management support or a tenant with a rental enquiry, our team is ready to assist. Contact us and we’ll ensure your enquiry reaches the right person.
General Enquiry
